Bespoke FAQ

In the current Bespoke range, it is possible to have your name, initials, year, or date painted on cups from five different Royal Copenhagen collections: Blue Fluted Plain, Princess, White Fluted, Coral Lace, and our Blue Collectibles thermal mugs. The selection of cups varies in price and decoration, offering several choices. Royal Copenhagen does not rule out the possibility of adding more products and shapes to the Bespoke range at a later time, but it is not possible at the moment.

Yes, they can. The painting of the name, initials or dates is done on top of the existing glaze on the cup, and it is then fired in the oven again, causing the name or initials to "sink" into the glaze. Bespoke cups are fired in the oven three times before the final product is ready. Therefore, Bespoke cups go through more manual processes than regular products, which also contributes to the higher price level.

Yes, Bespoke items have the same breakage warranty as other Royal Copenhagen first grade products. You simply need to register your Bespoke item on our website, https://www.royalcopenhagen.com/en-at/breakage-warranty, within 90 days of the purchase date, and your cup is covered by a 24-month breakage warranty.

It can take up to 4 weeks.

The products with hand-painted patterns offered in the Bespoke range are produced at our factory in Thailand, just like other painted pieces of porcelain from Royal Copenhagen. The ordered Bespoke names, initials, years, or dates are hand-painted at our production facility in Glostrup, Denmark.

Personalized names, initials, years, and dates are painted in Royal Copenhagen's signature color, cobalt blue, which matches the decorations on the products available in Bespoke.

You cannot call and order Bespoke over the phone. You can only order it online from Royal Copenhagen's webshop.

You can only order a hand-painted first name, and it can be a maximum of 15 letters. You can only order a maximum of three initials, separated by periods - for example, R.H.S., etc.

No, it is not possible to have your name or initials painted on a Royal Copenhagen cup that you have purchased previously and that comes from a different collection than the ones currently offered in Bespoke. Royal Copenhagen has selected specific types of cups for Bespoke - made to order. They have been chosen to provide consumers with a variety in both shape and decoration, as well as price. At the same time, Royal Copenhagen has chosen to limit the options to ensure the production process, quality control, and delivery of Bespoke.

In the current Bespoke range, it is possible to have your name, initials, year, or date painted on various types of products from a few different Royal Copenhagen collections: Blue Fluted Plain, Princess, Blue Fluted Mega, Black Fluted Mega, Coral Lace and White Fluted. The selection of products varies in price and decoration, offering several choices.

We have selected a few product series that reflect Royal Copenhagen's unique design heritage. This allows consumers to choose products with different types of decorations while still having a clear reference to Royal Copenhagen's DNA.

To ensure a consistent look, the selection of names is limited to 15 characters and approved first names or initials. In general, all first names are approved as long as the first name cannot be misinterpreted.

No, the cups with hand-painted patterns offered in the Bespoke made-to-order range are produced at our factory in Thailand, just like other painted porcelain pieces from Royal Copenhagen. The ordered Bespoke names or initials are hand-painted at our production facility in Glostrup, Denmark.

No, the hand-painted first names or initials on the Bespoke made-to-order cups are created with inspiration from the Old English typeface, which resembles the handwriting found on any unique Flora Danica piece. Just like other hand-painted pieces of porcelain from Royal Copenhagen, unique characteristics depend on the individual painter, so the handwriting on Bespoke is also unique and reflects the painter behind it. This means that all painted names or initials are unique.

In principle, it is a permanent option, but if demand is high, there may be limited availability for shorter or longer periods.

We hope to be able to keep up with demand, but if demand is high, we may run out of selected products.

The decoration of the pattern is painted in underglaze, and the Bespoke decoration is painted in overglaze later in the process. There will always be a difference in the nuance of the color between the different painting techniques.

The products are made-to-order, and the name/initials are painted and personalized to your specifications. Therefore, there is no option to cancel your order.

The products are made-to-order, and the painting is done to your specifications. Therefore, there is no option to cancel your order.

This issue depends on how quickly you discover the error and whether production has already begun. We will do our best to adjust your order. Please contact our Customer Service as soon as possible if you notice an error in your order.

Please contact Customer Service as soon as possible so that we can check if your painting has started. If it has, you cannot cancel the order.

The price for painting is the same whether you choose initials or a first name. This means that a name with 3 letters, such as 'Jon,' costs the same as a name with 11 letters, such as "Christopher," as we do not want to discriminate on price based on customers' names. Additionally, the extra firing, which Bespoke requires, is the same regardless of the length of the name.

No, it is possible to choose a single date/year or name/initial + date/year.

You can only buy our Bespoke collection online at Royalcopenhagen.com

The combination of a name, initial, and year/date is an additional option and requires extra work for the painter. Therefore, we have added an additional fee of 200 DKK for the second painting.

Just like with all our other products covered by the breakage warranty, you need to register the purchase on https://www.royalcopenhagen.com/en-at/breakage-warranty, take a picture of the receipt, and forward the gift to the recipient by entering their email address.

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