Enjoy your porcelain with pease of mind
Our breakage warranty entitles you to receive a new similar product at no cost, should your Royal Copenhagen product break or chip. To be covered by our breakage warranty, you need to register your product(s) via the link below within six months of purchase.
HOW IT WORKS
1. REGISTER
To be covered by our breakage warranty, you need to register your product(s) on royalcopenhagen.com within 6 months of purchase.
2. MAKE A WARRANTY CLAIM
Should your product(s) break or chip, follow a few simple steps on our website to make a warranty claim.
3. RECEIVE A REPLACEMENT
We will send you a new product similar to the one that is broken or chipped once your claim gets approved.
Still have questions?
Below we have answered some of the most common questions related to our breakage warranty.
What is the breakage warranty? Open
We are proud of our collections and we wish for you to use them daily to elevate everyday moments and special occasions alike. To give you peace of mind when enjoying your Royal Copenhagen porcelain, we offer a breakage warranty. Our breakage warranty entitles you to receive a new, similar product at no cost, should your porcelain break or chip.
The breakage warranty applies to Royal Copenhagen tableware products registered on royalcopenhagen.com within 180 days of purchase. Products must be purchased from a Royal Copenhagen certified retailer, our online shop on royalcopenhagen.com or one of our own stores.
The breakage warranty period is minimum 24 months and starts from the date of purchase.
What are the Terms & Conditions? Open
Read the full Terms & Conditions for the Breakage Warranty here.
How do I make a breakage warranty claim? Open
Should your product(s) break or chip, follow a few simple steps on our website to make a warranty claim. You will need the warranty ID, which can be found in your product registration confirmation email. If you have an online account and want to make a breakage warranty claim, please sign in on royalcopenhagen.com first and make the claim directly from your profile.
How long is the warranty period? Open
The breakage warranty period is 36 months starting from the date of purchase. You must register your product(s) on royalcopenhagen.com within 6 months of purchase to be covered by the breakage warranty.
How will I receive my replacement product(s)? Open
When you havesuccessfully submitted your breakage warranty claim, an email with your claim number will be sent to you. Our customer service team will contact you once your claim has been processed. Ifyour warranty claim is approved, you will receive a confirmation email from us and a replacement product will be shipped to your home address.
Are any product(s) excluded from the breakage warranty? Open
The Breakage Warranty only applies to products registered at royalcopenhagen.com no later than 6 months from the date of purchase and purchased from an authorised retailer. Certain collections and products are not covered by the Breakage Warranty.
How do I register a product I received as a gift for the breakage warranty? Open
A receipt is mandatory when registering a product for the breakage warranty, so kindly ask the person who gifted you your new porcelain for the receipt, then follow the registration steps on royalcopenhagen.com.
If I don’t have a copy of the receipt, can I still make use of the breakage warranty? Open
No. A copy of the receipt is necessary for the product registration. This is to ensure that the product has been purchased from a Royal Copenhagen certified retailer, our own online shop on royalcopenhagen.com or one of our own stores.
I am a tourist who has purchased a product in a Danish shop. Can I register my products for the breakage warranty? Open
Our breakage warranty is available in many European countries and North America. You can register purchases made in any of these countries if you yourself is a resident of a country where the service is also available. Visit your local Royal Copenhagen website and follow a few easy steps to register your product(s). The countries that offer breakage warranty are: Austria, Belgium, Bulgaria, Canada, Czech Republic, Denmark, Estonia, Faroe Islands, France, Finland, Germany, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom and the United States of America.
Which countries offer breakage warranty? Open
Which countries offer breakage warranty?
The countries that offer breakage warranty are: Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Faroe Islands, France, Finland, Germany, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom and the United States of America.
We regret that our breakage warranty is not currently available worldwide. However, we continuously develop our services and hope to offer breakage warranty in more countries in the future.
Do I need to send my broken porcelain to Royal Copenhagen when I make a warranty claim? Open
No we do not need to receive your broken porcelain. When you submit a warranty claim, you need to upload photos of your broken item. Once we have received your warranty claim we will send you a new product and you do not need to return the broken one to Royal Copenhagen.
I have received a corporate gift. How do I register it? Open
You need a valid receipt to register an item for breakage warranty and the item needs to have been purchased from a certified retailer. This is often not the case with corporate gifts, which makes them ineligible for breakage warranty.